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        Certified quality “Made by KSB”

        KSB aims to provide top-quality products and excellent service. The internal certification “Made by KSB” and the company’s focus on the European Foundation for Quality Management ensure that this is possible.

        qualitaetssicherung-picture The five main goals of KSB are:

        • Maximum customer satisfaction:
          Comprehensive, timely fulfilment of customer requirements
        • Fostering quality awareness:
          Continuous training to ensure a high level of qualification of all employees, role model function of management
        • Prevention (of faults or non-conformity) rather than cure:
          Systematic analysis of the root cause of faults or non-conformities in order to initiate preventive measures
        • Improvement in quality:
          Efficiency in all work processes
        • Involvement of suppliers:
          Fair and open partnership in pursuit of common goals

        KSB achieves these goals based on the following principles:

        • Uniform and secure quality guidelines
        • Focus on Business Excellence Model of the European Foundation for Quality Management (EFQM)
        • Modern quality management system

        Internal certification “Made by KSB”

        • Assured quality at all sites based on KSB quality standards
        • Short delivery times and global availability of the products through optimised manufacturing processes
        • Expert on-site service
        • Good price/performance ratio
        Additional Information

        Contact

        Rainer-Michalik_original

        Name

        Rainer Michalik

        Company

        Corporate responsibility

        Phone

        workPhone:
        +49 6233 86-2656
        faxFax:
        +49 9241 71-3412
        cellMobile:
        +49 172 7412675
        Leitlinien für Qualit?t

        Quality Guidelines

        Environmental Protection, Occupational Health

        Quality Guidelines625 KB
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